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Delivery When will I get my order?

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Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out.

 

Where will my order ship from?

 

We work with an on-demand order fulfilment company called Printful with facilities worldwide.

 

My order should be here by now, but I still don't have it. What should I do?

 

Before getting in touch with us, please help us out by doing the following:

 

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your pack

• Stop by your neighbours in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us at [insert your support email here] with your order number.

 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

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Orders How are your products made?

 

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

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How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@security-ninja.com.

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I received a wrong/damaged product, what should I do?

 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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Returns What’s your return policy?

 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at orders@security-ninja.com

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Do you offer refund Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.

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Can I exchange an item for a different one?

 

At this time, we don't offer exchanges. 

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